Effective date: March 8, 2020

  • 1. Introduction

    Thank you for choosing Quiwa. In order to provide users with better Quiwa services (or “services”; for definition of services, please reference the Terms and Conditions of Use), Quiwa team. (hereafter referred to as “we”) need to collect some information on users. This Privacy Policy is to inform users what kind of data we need to collect, how we go about collecting these data, and how we manage and control the data that we collect from users. When users use our services, this will be deemed as users having a contract with us, and allow us to use user’s information according to this Privacy Policy. If users do not agree to these terms, please do not use our services.

  • 2. The Data We Collect

    • 2.1 Registration Information

      When a user registers to use our services, we may need to collect certain information, such as the user’s user name, password, e-mail address, birthday, gender, postal code, and country of residence. We may also need to collect data that the user voluntarily adds to the personal information such as mobile phone number and the mobile phone service provider. If the user uses his/her Facebook account to link to our services, then the user is deemed as having authorized us to collect his/her identity verification information, such as the user’s user name, encrypted access credentials, and other information that can be obtained from the user’s Facebook account. This includes information that can be found through the user’s Facebook account such as user’s name, profile picture, country, nationality, e-mail address, birthday, gender, name of friends, their profile picture, and their social networks. We may need to store this information and use them for objectives described in Article 3. We may also need to verify whether the user’s information is consistent with the information on the user’s Facebook account.

    • 2.1.1 Contact Information

      We use contact information to respond to your inquiries, send you system notification and marketing information. We use your email address to send you marketing newsletters, you can opt out of marketing communications at any time by contacting us through e-mail (

    • 2.1.2 Other Information

      We collect the information such as type of survey commonly used that the user voluntarily adds to the personal information to improve our services for you and all users.

    • 2.2 Use, Data Log, And Cookies

      When users are using our services, we will automatically collect certain information, including the following:

      • User’s product purchase type and user’s corresponding service history. We will also provide users with advertisement for products and services that users can used as part of our services, or links to such items.
      • Detailed information on inquiries made by the user.
      • User data that the user has published, uploaded, and/or contributed to the service (for definition, please see the Terms and Conditions of Use).
      • Technology data, including what website the user linked in from, the user’s IP address, unique device ID, network and computer performance, browse type, language and identity information, transaction information which can be digitally managed, operating system, and the Quiwa edition being used.
      • Location information. If the user has bound his/her Quiwa account with Facebook, we may obtain the user’s corresponding service information and other similar information through Facebook. We may use cookies or other similar technology to obtain this information. If you wish to obtain further information on usage, please (click here) go to the end of this Privacy Policy for reference. We may need to store this information and use them for objectives described in Article 3.
    • 2.3 Other Services

      In addition to Facebook, users can bind their Quiwa account to a third-party service (other binding service). If the user does so, we can obtain, use, and share the aforementioned data, including data that is obtainable through the binding service as per Privacy Policy regulations.

    • 2.4 Payment Information

      When users register to use our trial service or payment function (for definitions, see Terms and Conditions of Use), or use our service to purchase other products, the credit card information and other financial information required to process the payment will be collected and stored by a third-party payment processor. We may collect some limited information such as the user’s postal code, mobile phone number, and transaction history/details. In addition, the third-party payment processor will usually provide us with certain user-related information, including unique markers discovered in their stored data that can allow the user to purchase more products, the user’s credit card type, expiration date, and the last four digits, etc. If the user requires a receipt for their payment, Quiwa may need to collect more information such as the name of the user, birthday, and telephone number, and transmit this information to our receipt service department, so that they may proceed with credit check and send the receipt to the user. During the process of using user’s data our receipt service department will strictly adhere to the Privacy Policy.

    • 2.5 Survey Data

      Any results data you have while using Quiwa's services, you grant Quiwa the rights to reasonable use, including but not arranging: To improve our services, to conduct surveys or studies, to make statistics, to produce and provide anonymous reports, or other legitimate uses.

  • 3. Data Privacy Items

    Quiwa We will never sell, disclose, exchange any privacy information data to a third-party. However, there are certain special scenarios that may be exceptions: The third party has your authorization, respond to subpoena orders, maintain Quiwa's legal rights or use the information in scenarios authorized by you.

  • 4. Security

    We will do our utmost to protect user information. In terms of user accounts, the best guarantee is the password. Thus, please choose a unique password with high security level to limit others from entering your computer and browser. Meanwhile, whenever you have finished using the Quiwa service system, please remember to log out each time. Although we take reasonable and cautious data protection measures, there is never an absolutely safe confidentiality measure. Thus, we cannot guarantee that user information confidentiality measures are safe and effective at all times. Your password is only known to you. Neither do we know your password. In case you really lose your password, and you cannot access your e-mail used during registration, then please apply for a new account.

  • 5. Access And Update User Information

    We will store your personal information until the user or Quiwa terminates service. Please note that users have the right to request to do the following at any time:

    • Check and read their personal information (including payment).
    • Obtain copies of the personal information (including payment).
    • Supplement or revise personal information (including payment).
    • Terminate collection, processing, or use of personal information (including payment).
    • Delete personal information (including payment).
  • 6. Contact Us

    If you have any questions or comments regarding this Privacy Policy, please contact us at the following e-mail address:

  • 7. Revising The Privacy Policy

    We may revise this Privacy Policy from time to time. Thus, please regularly check this Privacy Policy. If we make what we deem as major changes, we will notify users through the service system. We will notify users and request them to agree to the changes. After users agree to the revised Privacy Policy, they can continue to use related services.

  • 8. About Information From Cookies And Other Similar Technologies

    • 8.1 What Are Cookies And Other Similar Technology?

      Cookies refer to a small text file that is collected on the user’s computer, collection, or other equipment when users visit a website. With the cookies document, the website provider can conveniently identify the user’s equipment when they revisit the same site. In addition, other similar documents and technologies such as pixel tags, web bug, and network storage also have the same function as cookies. The “cookies” used by Quiwa in this document refers to cookies document and technologies similar to cookies that are used to collect information.

    • 8.2 Managing User Preferences

      Most webpage browsers can be used to manage the user’s cookie preference. The user can set the browser to disallow the use of cookies, and can delete certain cookies in the browser. In these situations, the user must know how to manage similar cookies technology and use browser preferences. The following link shows the users how to change browse setting in commonly used browsers:

      Please note that if the user chooses to block cookies, this may cause damage to certain Quiwa service system functions or interfere with the system’s ability to run properly. We have chosen a third-party service to track activities related to Quiwa services, one of which is Google Analytics, which is used to analyze cookies. If users do not wish to allow Google Analytics to collect and use any of their information, users can install the “opt out” tool ( on their browser.